We are unable to process an exchange for other items, instead you will receive a store credit / e gift card where you can make a new purchase. 

Gifted products can be returned for a store credit/gift card within 30 days provided you have an e-receipt as your proof of purchase and the product is in original packaging, brand new, unused and unopened.

Unfortunately, refunds are not available for gift returns as refunds are only able to be processed back to the original purchase method.

For consumer guarantees issues with gifted products, please see the 'Consumer guarantees' section above.

Refunds are processed via the original payment method. If you would like to return a product that was purchased using an e- gift card, your return will be credited in the form of a e- gift card. Costs of delivery, if any, will not be included in the refund.

Refunds / store credits are processed within 2-5 business days after receiving the returned goods. 

Your bank may take a further 3 to 5 days to clear the funds back into your account.

Due to the COVID-19 situation impacting delivery timeframes returns are taking a little longer than usual. 

Returns are typically taking 7 to 10 business days to reach our warehouse. You will be able to track the delivery of your return via the tracking number supplied when you book your return.

We apologise for any inconvenience this may cause, and we appreciate your patience as we work to process all returns as quickly as possible.

Woom is unable to offer free international returns at this time.

NZ returns are the responsibility of the customer, we recommend choosing a tracked, insured service to ensure your order arrives safe & sound. 

Please contact us at support@woomwomen.com.au with your order number and our support team will assist you with your return.

In order to return an item purchased with Afterpay, you must check that you meet the above return conditions and, if so, you may return your item in-store or via post. For more information on Afterpay at WOOM, please see our AFTERPAY page.

WOOM store credit does not expire.

All of our products are rigorously inspected prior to shipping, however, in the unfortunate and unlikely event that you receive product that is faulty please contact us as soon as possible at support@woomwomen.com.au so we can assist you with a refund or replacement.

Our products come with the consumer guarantees found in the Australian Consumer Law which cannot be excluded, including guarantees that the products will be of acceptable quality. The consumer guarantees are not affected by our change of mind policy above. 

In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide you with a refund or exchange based on the below:

• If we consider that the product has a major failure under the Australian Consumer Law (eg. the product is unsafe, does not fit the description or is not fit for purpose), you can return it and receive your choice of a refund or an exchange, and compensation for any other reasonable foreseeable loss or damage.

• If we consider that the product has a minor failure under the Australian Consumer Law (eg. the product's packaging is cracked but does not affect the safety or use of the product), we will provide you with OUR choice of a refund or exchange.

Where a product is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and WOOM may choose not to provide a refund, exchange or repair (if applicable).

WOOM will require proof of purchase before providing a remedy under the Australian Consumer Law.